1.What kind of warranty will i have?
(1) Warranty: 12 months,Some lights with 18 months.
(2) During warranty period, new replacements will be sent together with next order after we get approved from after sales department. PS: Your high-definition pictures or video of the failure will be needed while processing warranty issues. If big quantities are defect, then customer have to return the products back to our factory, we will pay for the shipping fee,we will test it to check what is the problem and let it not happen again.
2.What kind of customization can you provide?
(1)We can provide OEM/ODM for any new light.For OEM, you just have to provide us a sample or the detailed drawings,we can make out 100% same product as the sample.For ODM, you have to tell us your thought or request, we will design and make it out as your request.
(2)The package and customized box is acceptable.
3.How do you ship my orders and how long is the delivery date?
(1) Small orders shipped by DHL, UPS, FedEx, EMS, etc, It will take about 3-7days for arriving.
(2) Bulk order shipped by sea or by air cargo,It will take 10-30days for arriving.
4.What's your special advantage compared to other suppliers?
(1)Our LED truck trailer lights have DOT,SAE,Emark,CE, RoHs and IP68/IP67 certificate with 1 year(some lights 18 months) warranty.
(2)Our truck lights adopt best quality LED chips:EOI piranha led(Taiwan),Cree (USA), Epistar (Taiwan) etc. A strict quality controlling system promise IDUN lights are with best quality.
5. What is your sample policy?
We can supply free sample if we have ready parts in stock, but the customers have to pay the courier cost.
6. Do you test all your goods before delivery?
Yes, we have 100% test before delivery
7: How do you make our business long-term and good relationship?
(1)We keep good quality and competitive price to ensure our customers benefit ;
(2) We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.